In just a few weeks, the world has been turned upside down. The COVID-19 pandemic, with almost 1.5 million confirmed cases and the number of deaths approaching 100,000, has shut the world down, and an era of economic contraction is coming.
A small business owner in Seattle waited nearly 12 hours to speak with a representative at her credit union, seeking to apply for a federal relief program designed to mitigate the economic injury of the coronavirus crisis. “It is super frustrating,”
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